The Associated PressNEW YORK (AP) — Mark Zuckerberg faced two days of grilling before House and Senate committees Tuesday and Wednesday to address Facebook’s privacy issues and the need for more regulation for the social media site.
Yet the hearings in Washington managed to showcase the normally press-shy Zuckerberg’s ability to perform as an able and well-rehearsed, if a bit stiff, CEO of one of the world’s biggest companies — and the degree to which much of Congress appears befuddled about technology and the relevant issues.
“For the most part, so far, this has been a victory for Facebook and Mark Zuckerberg and enormous validation that D.C. is ineffectual,” said Scott Galloway, who teaches marketing at New York University.
The hearings were a major test for Zuckerberg. Facebook is confronting its biggest privacy scandal in 14 years after it was revealed that the data firm Cambridge Analytica misused data from up to 87 million users.
Some members of Congress hold computer science degrees or other technical knowledge and were well-versed in the issues, drilling Zuckerberg about how Facebook tracks people who are not on the site and what changes the social media will make to protect user data. Others focused on concerns like censorship and perceived bias on the site as well as children’s privacy policies.
But many appeared out of touch on the fundamentals of how Facebook works and lobbed mainly softball questions.
On Wednesday, Gus Bilirakis, a Florida Republican, asked about the removal of inappropriate opioid advertisements from the site. But he also waxed on about how many people his age and older use Facebook.
“My friends, my constituents — we all use Facebook,” Bilirakis said. “It’s wonderful for us seniors to connect with our relatives.”
Part of the problem was the structure of the hearings. Dozens of lawmakers had just four or five minutes to ask questions. Tough follow-up queries were few.
Many of Zuckerberg’s answers to Congress people served as a crash course in Facebook 101, or basic information about Facebook’s business model. On Tuesday, 84-year-old Sen. Orrin Hatch, R-Utah, who had been a senator for nearly eight years when Zuckerberg was born, asked how Facebook’s business model works given that it is free.
“Senator, we run ads,” Zuckerberg explained, a smile breaking through his solemn demeanor.
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Another laugh came when Lindsey Graham, R-S.C., asked whether Facebook was a monopoly.
“It certainly doesn’t seem that way to me,” Zuckerberg replied
On Wednesday, Rep. Joe Barton, R-Texas, had a similar “grandpa” moment, holding up his phone and observing that he had received a question from a constituent “through Facebook.”
“I actually use Facebook,” he added.