Jiji Press TOKYO (Jiji Press) — The Land, Infrastructure, Transport and Tourism Ministry is considering conducting on-site inspections into a Tokyo-based subsidiary of Yamato Holdings Co. over the company’s overcharging of moving service fees, it was learned Monday.
The inspections will be based on the Trucking Business Law.
The ministry plans to interview officials of the unit, Yamato Home Convenience Co., to uncover details of the fraudulent billing.
According to the ministry, 123 of the company’s 128 offices across the nation were involved in the overcharging.
Of about 124,000 moves handled by the company for corporate customers over two years and two months from May 2016, inappropriate charges were found for nearly 40 percent, or about 48,000 cases, according to an announcement by Yamato Holdings in July.
The amount of overcharging totals at least around ¥1.7 billion. The total is expected to rise further as the investigation progresses.
To prepare for possible returns of overcharged money for cases in the past five years, Yamato Holdings additionally booked about ¥1.4 billion in reserves in its earnings report for April-June 2018.
Yamato Holdings said the subsidiary overcharged the customers because it collected fees based on initial estimates, without taking into account the amounts of goods actually transported, which could be lower.